10 business advantages of VoIP telephony

The benefits of switching to VoIP are plentiful and we believe switching your comms to VoIP could be the best move you make, whatever your business.

We’re so confident that VoIP is the answer, we’ll give you 10 reasons why it’s a better option.

Lower cost

While there is a very modest cost to set up VoIP, the longer term costs are much, much lower. No need to rent dedicated phone lines, no need for a hardware PBX, no need for separate call handing hardware and no paying for calls.

Better call quality

Digital is capable of much higher quality than landlines. Broadband has more bandwidth to send more data, VoIP is capable of voice and video and can even cope with HD or 4K video.

The way VoIP works means it isn’t restricted to the narrow frequency bands of analogue, so calls don’t sound tinny or fade in and out like the old days either.


VoIP has been around for over 20 years and has been steadily refined in that time. The technology is well-established and uses well-known protocols and apps.

Digital also contains error correction, so broken calls, stuttering video and dropped calls genuinely should be a thing of the past!

Infinitely scalable

If businesses have had to learn to do one thing well, it’s react quickly to change. VoIP can help. Scale it up or down as required, add more users, move users to different departments or hunt groups and make any change you like.

All this can be done from a single management dashboard with very little training and no hardware changes.


Equal to scalability is flexibility. Running a promotion and need more phones? No problem. Scaling back on calls and concentrating on other things for a while? No problem.

As long as your business has the phones and connections, the rest is just a case of configuration. That can be done, or undone, in seconds.

Unified communications

Want a hunt group to automatically failover to another? Want an incoming call to reroute to a mobile if the desk phone isn’t answered? Want to be able to join a conference call while on the road? VoIP makes it happen.

Unified communications enable you to set up your phone system as you need. To include mobiles, mobile video, ‘follow me’ phone numbers and all kinds of innovations.

Low maintenance

If you’re not old enough to remember the PBX of old, think of a room-sized computer that required constant maintenance. They did eventually get smaller, but only the most experienced technicians could ever fix them. Don’t even get us started on provisioning new numbers on them!

Thankfully, those days are gone and most VoIP systems are cloud-based and need just a couple of hours training to manage and use. Plus, there’s no hardware for you to maintain either!


With working from home and hybrid working now being a popular way to work, you need a system that can cope. VoIP is one such system.

As long as your staff have a stable internet connection, you can route VoIP calls to them, include them in hunt groups and make them as productive as if they were in the office.

Video as standard

With more meetings being over video and Facetiming and video chatting becoming the norm, you need a system that can support that. VoIP can support them.

It can handle voice and video chat, manage multiple-participant meetings, interface with popular video chat apps like Facetime or Skype and is ready for the communication methods your customers use.

Future proofing

Nothing can be truly future proofed as we just don’t know what’s around the corner. However, going digital is seen as the foreseeable future and delivers on all the current and immediate future innovations in the pipeline.

Plus, when the Big Switch Off does finally happen, you don’t have to worry about a thing as you’re way ahead of the curve!

making better connections

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