What is ChatGPT and what’s all the fuss about?

It’s difficult to read any tech news right now without coming across ChatGPT. It’s in the news, on many tech blogs and is the topic of conversation across the internet.

But what is it? What can it do for you? And is it worth all the hype?

What is ChatGPT?

ChatGPT is an AI writing app created by OpenAI. It has been around since November 2022 and was designed to act as an AI writer for chat, FAQs and other simple text.

While not originally designed to create complete blog posts or website content, it is being used for that, with mixed results.

To be fair, ChatGPT wasn’t designed to replace human writers. It was designed to compose emails, answer basic webchat questions and act as an assistant rather than replacement.

The app takes prompts provided by a human and can provide different types of content depending on what you’re looking for.

What can ChatGPT do for you?

As we mentioned, ChatGPT was designed to answer common queries through webchat, help write FAQs, emails and other simple content.

The idea is to let AI take care of laborious, relatively low-value tasks while you do more important things.

As it’s primarily a research tool, ChatGPT is free to use and play around with. You’ll need to sign up for an account, but it’s currently free to use.

How long it will remain free is debatable. OpenAI seemed to have little idea just how popular ChatGPT would become, making it an ideal candidate for monetization.

We wouldn’t be surprised if it began charging very soon.

For now, it’s free to try and to help you generate simple content.

Is ChatGPT worth the hype?

Yes and no.

Yes, in that it’s a big leap forward for software. It’s not AI, not even close. But as far as software goes, it’s a trailblazing in terms of interaction and how it can use prompts to generate results.

It won’t replace human writers anytime soon but it can help with many time-consuming tasks such as generating boilerplate emails, interacting with users through webchat, answering basic questions via the web and things like that.

No, in that it isn’t what people think it to be. It’s a little unfair, but people are judging ChatGPT for its ability to write the news, write blog posts and create website copy.

It was never designed to do those things.

It can do them, up to a point, but that’s not why it was created.

How can ChatGPT benefit business?

There are a few scenarios where ChatGPT could offer genuine value to businesses aside from those we have listed already.

For example:

Online stores – ChatGPT could answer basic questions, field common queries before passing to a human, offer to find products, provide recommendations based on different criteria and offer to alert a visitor when an item is back in stock.

Customer service – ChatGPT has great potential in customer service. Mainly has a first line chat handler. It would work well as a first layer before a human takes over.

Education – ChatGPT can answer some very complex questions, which could help in education. Answers aren’t always correct though so will need oversight.

Healthcare – Once accuracy has been addressed, ChatGPT could perform first line triage and help direct patients to the right departments for further interaction.

We wouldn’t advise trying to use the app for much else right now. While it can create credible responses, they lack the warmth and empathy of human content.

It’s tough to quantify but you’ll know AI text when you read it.

We would advise you to try it if you want to add a chatbot to your website or create FAQs or other simple content.

This content was created by a human and not AI. Cloud Heroes embraces new technology but there are limits!

Do you use ChatGPT? Planning to use it? What will you use it for?

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