Please see our opening times during Christmas and New Year below:
| Up to and including 23rd December | open as usual |
| Christmas Eve | open as usual * |
| Christmas Day | closed |
| Boxing Day | closed |
| Friday 27th | closed |
| Monday 30th | open as usual * |
| New Years Eve | open as usual * |
| New Years Day | closed |
| January 2nd onwards | open as usual |
* Please note: the office will be open but on a reduced staff. We will endeavour to answer all calls but in busy times it may be necessary to leave a message. We guarantee to get back to customers within our stated Service Level Agreements.
If you need to contact our support team during the festive period please call in on 01225 776 555 whereby our help desk will handle your enquiry. You can also send an email to helpme@cloudheroes.com for non-urgent enquiries.
If you are entitled to out of hours support, please call the emergency number or email to the address provided in your documentation. In these circumstances, you will be directed through to the engineer who is currently on call.
Please be assured that we will continue to monitor our infrastructure on a 24-7-365 basis.
Wishing you a very Merry Christmas and a Happy New Year.